Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how luxiwick (luxiwick Limited) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly. This policy outlines what information we gather, how we use it, your rights, and how you can contact us with any questions or concerns about our data practices.

Who We Are

We are a brake disc and pad replacement service provider based in Waterford, Ireland. We operate a car brake fitting service and genuine spare parts shop. As the data controller, we are responsible for the personal information we collect and process when you interact with our business, website, and services.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Information: When you contact us via phone, email, or contact form, we collect your name, email address, phone number, and message content.
• Service Information: When you request a brake fitting appointment or purchase spare parts, we collect details about your vehicle, service requirements, and payment information.
• Website Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and device information through analytics tools.
• Cookies: We use cookies to enhance your browsing experience and remember your preferences when you visit our site.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have explicitly agreed to our processing of your data, such as subscribing to our newsletter or contacting us via our forms.
• Legitimate Interests: We process data to provide our services, improve our operations, and maintain the security of our website and business.
• Contractual Necessity: When you request our brake fitting services, we process your information to fulfil the service agreement.
• Legal Obligation: We may process data to comply with Irish and EU law, including tax and employment regulations.

How We Use Your Information

Your information is used to:

• Provide and deliver our brake disc and pad replacement services.
• Respond to your inquiries, feedback, and customer service requests.
• Process payments and manage your orders for spare parts.
• Send service updates, appointment confirmations, and relevant business communications.
• Improve our website functionality, user experience, and service quality.
• Conduct analytics to understand customer behaviour and preferences.
• Comply with legal obligations and protect our legitimate business interests.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy. Specific retention periods are as follows:

• Contact Form Messages: Retained for up to 24 months after your last interaction with us, unless you request earlier deletion.
• Service Records: Maintained for up to 36 months to support warranty claims and service history inquiries.
• Analytics and Cookie Data: Retained for up to 14 months, after which older data is automatically deleted.
• Server Logs: Maintained for up to 12 months for security and troubleshooting purposes.
• Payment Information: Retained only as long as required by law and PCI compliance standards.

After the retention period expires, we securely delete or anonymise your information. You may request deletion of your data at any time, subject to legal obligations to retain certain information.

Your Rights

Under Irish and EU data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data, subject to legal exceptions.
• Right to Restrict Processing: You can limit how we use your information in certain circumstances.
• Right to Data Portability: You can receive your information in a structured format and transfer it to another service provider.
• Right to Object: You can object to our processing of your data for marketing or legitimate interests.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

Cookies

We use cookies on our website to improve your experience and collect usage statistics. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. You can control cookie settings through your browser preferences. For detailed information about cookies, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, and destruction. These include encryption, secure servers, and restricted access controls. However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only when necessary with trusted service providers who assist us in operating our website and conducting our business, such as payment processors and hosting providers. These partners are contractually obligated to use your information only as necessary to provide services and must maintain confidentiality.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and take appropriate steps to comply with data protection laws.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Data Protection Commission (DPC), the independent authority responsible for enforcing data protection law in Ireland. You can contact the DPC through their official website or submit a complaint directly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website and services following any changes constitutes your acceptance of the updated Privacy Policy.